Hopefully I will get the new chair in place of the damaged next week alone with the 3 coffee tables. Subject to that I am fully satisfied with your service. Will recommend to my friends
My experience was diametrically opposite of many of the other reviewers. I went in, saw a piece of furniture on sale at a great price (a table with six chairs), and bought it the same day. The sales people said it would be delivered to my house and it was VERY important that I check that everything was delivered correctly. Given their name (Overstock Furniture), this made sense--the manufacturer was getting rid of overstock furniture and that means you have to check the furniture carefully. I should note, I also checked my invoice carefully, as well as the fine print.
That’s unfortunate. The product displayed at show room and the furniture delivered are quit different. They deliver to my place with fake leather seat and coach.
The actual delivery time was in the middle of a work day. Luckily, my girlfriend at the time could work from home and be there for the delivery. The delivery people brought the furniture, assembled it, and asked her to check everything over. She did. Everything was there. Everything looked (and still looks) good. The delivery people left. End of story.
Embarrassing customer service. Multiple failed deliveries and hung up on by rude staff multiple times. Still waiting on the full set to get here and no indication that management is willing to offer discounted pricing or any retribution for the wasted days off work spent waiting for their delivery trucks. Complete incompetence at this store. Would have loved to cancel the order weeks ago but they refused to offer a refund. Please buy your furniture from anywhere else but here if you don't want to get scammed.
Bought dinning room set, living room set. The delivered it broken. Called sent photos to no avail. Furniture store are too weak. No warranty. Very tricky store. If had read review, I wouldn't have fallen for this sucker. Customer service rep the worst.
Overall, it was a fantastic experience for a fantastic price, which means five stars.
Overstock Furniture is a US Furniture Store based in Hyattsville, District Of Columbia. Overstock Furniture is located at 8040 New Hampshire Ave, Hyattsville, MD 20783, USA.
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