I left and I did just that and got the shoes for the lower price and discount. I did have to wait an additional week to get the shoes and wasted energy, effort and gas to travel to the store for nothing and I will never be returning to this location again. It’s just too many other options with better results.
I had previously ordered a pair of shoes online and had them shipped to store at another location however, when I tried the shoes on they were too small. I returned them and decided to buy them in a store so I could try them on first this time around. The only store that had the shoes in stock was The Mall at Prices Georges location.
If you want a phenomenal shopping experience, superlative customer service and exceptional shoe knowledge be sure to ask for John. He is excellent at what he does and make Foot Locker look great.
As I proceeded to the cash register to pay for the shoes, I told them I would be using my Army veterans discount. The shoes were priced at $129.99 however, I noticed the register price showed up at $150+. I then asked why are the shoes showing $150+. The manager over heard me ask and he said that I have to pay the higher price in order to get the Army veteran discount and that if he sold me the shoes for the advertised price and applied the discount he would be fired. I then told him that this was not a new purchase for me that in fact I recently purchased the same shoes for the same price and received my discount no problem. He then told me I should go and buy the shoes in the same method I did before to get them for that price and that it was against store policy to do that.
The best customer service I've experienced ever. Great Workers there with great personalities, definitely coming back. :)
Poor customer service, they don't pick up the phone
Upon entering the store, a sales person greeted me and told me where I could find the shoe I was looking for. I walked over and shortly afterwards someone asked me if I needed help. I give her the shoe and told her the size I wanted. She came back and provided me with one shoe and took the box with the other shoe and walked away, very strange. I guess she assumed I was going to steal the shoes.
So me and the Wife went shopping for the kids today so I chose the jumpman team 2 Jordans size 5c at 55$ bucks and a nike foamposite for 75$ got home tried the foams they fit like a charm so we're not even about to struggle and fit in to the smaller size Jordan so she says she would return them later that day after getting the older sibling which she did so about 7:47pm just in time and they offered some of the money and a 30dollar gift card cause she didn't have the credit card which the receipts states that one hundred dollars was paid in cash while the other thirty seven dollars and change was paid wit the credit card. I was upset by this because it's the only trust worthy store on returns within that mall considering the receipts stating no refunds exchange only in most stores threw out pg plaza. I just wish for better Customer Service there before it ruins the trust of other's.
Foot Locker is a US Shoe Store based in Hyattsville, District Of Columbia. Foot Locker is located at 3500 E West Hwy, Hyattsville, MD 20782, USA.
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