I went to the actual store and the service was terrible,,,I left n went to the kiosk and the service I got was outstanding,,joy was a big help and deandre was perfect wit everything I needed,,,,he even stayed after for and hour after they closed to assist me my experience was wonderful
As soon they picked up the phone to answer nobody said anything I was just put on hold.
Bad costumer service. My phone was malfunctioning after the latest IOS download. The lady at the Sprint store automatically told me to bring $200 in order to have a rebuild phone replacement. I explain to her that I have a plan called iPhone for life, also a insurance on it. She said that my phone was damaged and I couldn't have a new phone replacement. But my choice was the iPhone 7 but will cost me more and on top of that I need to pay a connection Fee. I am not a new costumer; why I should pay connection Fee and pay for a new phone that I don't want ? Then...I went to Apple Store and after few minutes they corrected the problem. Now my phone is working better than ever. I am really thinking on terminating my plan with Sprint and move on to another provider.
I went to the Store yesterday and people was raciest there. I do not recommend people to go to that Store.
I went to the store 3 times before I had to call corporate for them to tell me what I need to do with the defective phone from Asurion. Asurion told me that I had to take it to the Sprint store. Sprint said send it back to Asurion. NEEDLESS TO SAY I STILL HAVE NO AND I PAID 475.90. Wow way to go!!! The worst phone carrier ever...
Sprint Store is a US Electronics Store based in Hyattsville, District Of Columbia. Sprint Store is located at 3500 East-West Hwy, Hyattsville, MD 20782, USA.
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